Terms and Conditions

Note: EasyPick will always comply with Australian Consumer Law and no part of our conditions below is intended to subvert or contradict any such laws.

With the exception of information relating to Easypick pricing and stock availability, all product information has been provided by the relevant original equipment manufacturer and/or vendor and not Easypick, and Easypick has included it on this Website as a convenience only. The Customer should confirm all product descriptions and specifications with the relevant original equipment manufacturer or vendor before purchase.

Some Key Points

Please check with us for any out of stock products and we will give you an ETA.
Prices and availability on our website, are updated on a daily basis, we do our best to maintain our complex systems and our large catalogue of products. We appreciate any feedback regarding the accuracy of listings if found to be incorrect.
The price and availability information displayed on our website is correct to the best of our knowledge at the time the information is received and updated. Stock can move quickly in our industry so it never hurts to ask us before purchase or to use an instant payment method like PayPal
"Australia Wide" does not apply to 100% of items, it also only includes mainland Australia and Tasmania.
All products are generally shipped from the closest possible warehouse to you, to try to minimise waiting times.
Deliveries to Perth and WA/NT/North Queensland may take longer than the east coast for some items, but we will ship from Perth to Perth or the closest Warehouse possible. 3rd Party delays by couriers and other agents are outside our control and we offer no guarantee on delivery times.
Confirmed DOA returns will be covered for return postage as per your ACL rights to ensure you are not out of pocket.
Price Matches* - we will price match down to our cost of sale to you, we will also consider shipping charges and other fees associated with any competitor.

Note PayPal currently has a service which pays back return shipping fees, we suggest all customers use PayPal as a preferred Payment Method and take advantage of Benefits for using PayPal (such as increased security and instant Payment).

Delivery Guidelines:

Orders are generally processed within 48 hours (weekends and public holidays excluded) of cleared payment - Delivery guidelines begin AFTER this 48 hour period*. If you place an order after 12 pm, the 48 hours begins from the following day.

General Delivery Guidelines:

East Coast Metro areas – usually 1-3 working days*
Country NSW / Victoria usually 2-4 working days*
SA/Country QLD usually 2-5 working days*
WA Metro usually 3-7 working days* (local stock may be faster)
All other areas – Please ask us for an estimate.

We ship from Warehouses all over the country and often items locally stocked in Queensland can be delivered much faster, the same is true of South Australia, etc.– but the lead times above reflect general acceptable delivery times in lieu of Local stock. (we have no Warehouses in the NT or TAS)

Please note that Delivery Times are not guaranteed, they are guidelines only and reflect the normal reasonable expectation of that guideline. Weekends and holidays are excluded.

We deal with 3rd Party Couriers/Post for all deliveries and while our delivery estimates are made in good faith, sometimes a situation may occur that are outside our control, we do not warranty exact delivery times.

Guidelines assume an item is in stock at the time of order and paid for promptly. Items left unpaid may affect availability.

Out of stock items are listed to us by our wholesaler as out of stock, but still able to be ordered, we recommend checking with us prior to ordering these items, as estimated lead times in our industry can vary. If an item is found to be no longer be available, we will refund promptly.

For your safety and ours, a small percentage of an order such as laptops, may need to be verified before shipment, usually only if going to a residential address and only if paid by Visa/MasterCard/Amex. We strongly advise customers to use a verified PayPal account or a bank deposit for these items if they are going to a residential address. If items are going to a company address the order is less likely to require verification. This procedure of checking some items is due to being unable to accept a PIN for security in the online environment and is enforced to protect the cardholder and the merchant. We will notify any such orders within 1 business day of the order being placed via email and will happily refund the order in full if requested.

These are the terms and conditions on which we are willing to do business with you.

You acknowledge agreement with these Terms and Conditions of Sale by the placement of an order to purchase product/s from this website. All goods are supplied on these terms and conditions only. We encourage customers to regularly consult our terms and conditions before each order as they may change from time to time

Pricing

All prices displayed on our website Excluding GST where indicated.

Error and Omissions Pricing

We work hard to offer you the best prices and the most accurate product information. Because of the dynamic nature of this industry (e.g. vendor price changes and other variables beyond our control such as a volatile Australian Dollar), prices, promotions, versions and availability advertised are subject to change without prior notice. Please be assured of our every effort to ensure accuracy, however, the documents and graphics published may contain technical inaccuracies or typographical errors. We make no representations about the suitability of this information; it is provided "as is" without warranty of any kind. If an error is made or a product is listed at an incorrect price, we shall maintain the right to refuse or cancel any orders placed on our website and refund in a reasonable time.

Order Acceptance Policy

All orders placed with us are subject to us receiving and also accepting your order. We reserve the right to decide to reject any order up to the point of delivery of the order to you and a tax invoiced being issued to you. We will not process and dispatch an order until we have received payment in full for the Order. Automatic confirmation of successful order placement, us receiving an order or us processing payment for an order does not automatically mean we have accepted your order. If we decide not to accept your order after a payment for the order has been received/processed, we will contact you with the details and refund the payment in full as soon as possible or offer an alternative solution for your needs.

Product Availability

Product stock levels are updated daily and generally very accurate. We will not liable for any losses or delays incurred to you or a third party in relation to delays in shipping or in the unlikely event of incorrect product availability. We will do our best to resolve any issues or refund the order if this is not possible.

Some items not in stock, once ordered they may not be cancelled. This is due to being specially ordered in specifically for you and us being unable to return them to a supplier. We will generally notify you if any such products are ordered, where possible. If the delay on an item is unreasonable, 4-6 weeks+ we will happily refund and cancel any such orders, unless agreed upon by yourself to wait the expected backorder period. 4-6 weeks is an extreme example of a backorder, many backorders are significantly less than this (less than a week).

Shipping

Shipping charges generally apply as per your Shopping Cart, If the cost of shipping greatly exceeds what we have charged, we may contact you in regards to this. We may be able to reduce costs on some bulk orders. We only use person to person delivery services that require a signature. We recommend only sending your goods to an attended address to avoid delays and possible reshipping or redirection charges. We cannot deliver to PO Boxes. We also cannot leave goods at your house without a signature. On some small inexpensive items, we may at our discretion use delivery services which do not require a signature. Generally, we will indicate if this is the case. We may not be able to deliver to some island addresses, if we do so and there are extra charges incurred to yourself to collect goods, such as from barges, contractors, couriers, collection agencies or any other charges due to your location, the customer bears full responsibility for any such charges and they will not be payable by us.

Loss and Damage

Signing for Delivery - The customer/receiver is responsible for making sure that either they or the person accepting the delivery inspect the goods prior to accepting the delivery and signing the Proof of Delivery (POD) document. If we are instructed to deliver to an address where someone else may be signing for the goods, we recommend passing these instructions on to receptionists or others likely to accept goods on your behalf, to prevent them signing for damaged goods on your behalf, to prevent any issues. Each delivery of goods should be checked for completeness (i.e. the received goods are as per accompanying Consignment Note, some orders may be delivered in separate deliveries, so checking the consignment note is the best way to ensure everything in that specific delivery has been received. Your order confirmation or Tax Invoice may not be delivered in full in one delivery if multiple services are needed) and any transit damage before signing for said goods. Failure to inspect the goods prior to signing the POD will result in the voiding of any insurance against loss or transit damage.

When you sign a Proof of Delivery (POD) document, you are confirming that the consignment has been delivered in full and in good condition (i.e. no visible/apparent physical damage). The Proof of Delivery should only be signed once the goods have been inspected and deemed to be in good condition, as a clean signed POD will void any insurance against loss or transit damage.
If a shipment arrives with a damaged carton or item, the delivery should either be rejected with POD not signed or the POD must have the exact damage noted on it as you sign for the goods, including any carton identifier available, signature, name, and date as above. If this information is not provided with the POD will be treated as clean and will void any ability to claim loss or transit damage against shipping insurance.

Fraud Prevention

For certain Credit Card orders, we may undertake additional steps (as determined by our fraud prevention policies) to ensure the transaction is not fraudulent. These steps may include, but are not limited to:

Asking you to email from a business or Internet Service Provider account (non-free email accounts).
Changing delivery address to a business we can look up online/White Pages etc. and contact via phone.
Calling the purchaser and/or the owner of the credit card on a landline number
Verifying the landline number as belonging to the delivery or billing address
Validating the billing address specified on our website as matching the billing address provided to the credit card issuer
Requesting the courier to verify and record the identity of the recipient on delivery

Additional Fees and Charges

If we incur extra delivery charges due to someone not being home for a delivery, using a wrong address, or any other decisions made by yourself, these may be passed on to you at our discretion. This includes other unforeseen charges that are the fault of the customer.

Manufacturer Promotions

Manufacturer promotions are offered at the discretion of the manufacturer who is running them. This may include cash-back offers, free items, Gift Cards or any other promotion. Generally, any products purchased from us will be valid for manufacturer cash-backs and other promotions being advertised in Australia, provided any other additional criteria are met. We source our product from Australian Distributors and suppliers only.

Manufacturers will place set time frames in which these promotions are current and valid, and we have no ability to extend these times. If we still offer products for sale after the promotion has expired, we will not be liable for honouring the promotion. Please check the manufacturer’s website for timeframes etc.

Privacy Policy

We are committed to protecting your privacy. We only use the information we collect about you to process orders and to provide a more personalized shopping experience.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address and shipping address. This allows us to process and fulfil your order and to notify you of your order status.

We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.

We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, and special offers we think you'll find valuable.

How do we protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

In Summary

We are committed to protecting your privacy. We use the information we collect on the site to make online shopping easier and to enhance your overall shopping experience.

Your Consent

By using our Web site, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes.

Protecting Your Log on Details

You agree to take responsibility for your user name and password. You will be liable if your user name or password is used by an unauthorized person. You agree to release and indemnify us in connection with any use (whether authorized or unauthorized) of your user name or password. We may suspend or cancel your account at any time without notice.

Data Security

When you provide credit card information on our website, it is passed directly to the bank via an SSL secured payment gateway and is at no stage stored on our website or in our database. This means there is no risk of your credit card information being stolen, even in the highly unlikely event of someone gaining access to our database. We do not record or your store your credit card details.

Warranty, Return and Refund Policy

Thanks for shopping with EasyPick. If the item you purchased is faulty or doesn’t fit the description/model specify on the website, we're always here to help you.

When you take delivery of our product, you must inspect it immediately. You must report to us in writing any damage, suspected defects or incorrect supply which must be received by us within 7 days of delivery otherwise we may refuse any claim you make. If our product is damaged when we deliver it to you we may accept its return and replace it with an equivalent product or credit you with the price paid, at our option. You must comply with any reporting requirements imposed by either us or a Third-Party Supplier. To return any product to us, you must obtain a Return Material Authorisation Number (RMA#) from us by contacting returns@easypick.com.au.

We will accept the return of our product if our product is not in accordance with your order, your proof of purchase is returned, and it is returned to us in its original condition within 14 days of the RMA# being issued by us. You are responsible for the cost of returning the product to us.

If you wish to return to us our product which we have correctly supplied to order you must let us know within 7 days of the date of delivery. If we agree to the return of such product we may charge you a handling or re-stocking fee of between $50.00 per product or 10% of the price of product returned plus any delivery costs. If we accept the return of a product which was specifically produced to your specifications or has been damaged or altered by you, we will not credit you with the price paid for it.

Statutory Rights

The products come with guarantees that cannot be excluded under the Commonwealth Competition and Consumer Act 2010 (Cth) ("ACL"). Nothing in these terms and conditions excludes, restricts or modifies any condition, warranty, right or remedy conferred on you by the ACL or any other applicable Law that cannot be excluded, restricted or modified by agreement. Subject to those rights that cannot be excluded under the ACL, our liability (and any Third-Party Supplier's liability) for a breach of a non-excludable condition or warranty is limited, at our option, to:

(a) in the case of goods, any one or more of the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of the cost of having the goods repaired; or (b) in the case of services, any one of the supplying of the services again; or the payment of the cost of having the services supplied again.

Subject to the foregoing, to the full extent of the law all other express or implied warranties or guarantees are excluded. Warranties do not apply if the product has received maltreatment, inattention or interference or the product has not been used in accordance with any performance ratings or care instructions. In no circumstances are we liable for loss of profit, loss of data, loss of business or contract or any special, indirect or consequential loss, even if you advise us of any special circumstances or such loss was reasonably foreseeable.

Warranty

All of our products come Australian manufacture warranty as mentioned in the product description. If in case warranty information is not mentioned in the product description, feel free to contact our support.

Please contact the product manufacturer for Extended Manufacturer Warranty details. As provided by the ACL it is up to you as the consumer to decide whether to deal with us or directly with the manufacturer with respect to your warranty claim under Statutory Warranty. However, where the manufacturer has a service centre network in Australia you may find it more efficient to handle the warranty claim directly with the manufacturer as we may not have the facilities or the expertise to test the product for the specified fault and would ultimately have to return the product to our supplier who may, in turn, need to return it to the manufacturer for testing and dealing directly with the manufacturer will avoid the delay of the product being handled through the entire supply chain. This process may add up to 4 weeks of extra handling time.

Unfortunately, items that are physically damaged will need to undergo further external assessment and may not be covered under warranty.

Return of Faulty Products (Under Warranty)

BEFORE returning any faulty goods to us you must email us our sales team as much information as possible about the fault/problem. Before contacting us we suggest troubleshooting with the manufacturer, as many faults are user error and can be solved with a quick phone call. Once contacted, we may require you to contact the manufacturer and obtain a case number to verify the fault before we proceed with accepting your return and providing you with the appropriate address and Return Authorisation Number to use to return the goods. Please note if you send the goods to the wrong location before we have provided such information, you will be liable for delivery costs and any loss or damage arising from this action.

All returns require a “Return Authorisation Number” The RA Number is valid for 14 days from the date of issue, in which time the faulty goods must be received by our Service Centre. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense. Depending on the item we may require that it is returned with all original accessories. Our Service Centre reserves the right to reject incomplete or not properly packaged items. Please do not deface product boxes with any text, writing, heavy sticky tape or other such measures, please write RA numbers on the outside packaging, packing paper, address labels, etc. Please do not write on the product box.

A refund for the amount paid for the item or a replacement item will be provided at our discretion for any goods returned under store warranty. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault/problem specified in the Return / Warranty Claim and found to be faulty. If the item is not faulty as described we may pass on any such shipping and non-fault found charges that are applied to us, beginning with a minimum of $50.

Dead-On-Arrival (DOA) Products

Items that are dead on arrival should be attended to immediately to ensure a speedy and successful resolution for everyone, please contact the manufacturer to confirm the fault where possible, then contact our sales team to help you resolve the problem.

Return of Non-Faulty Goods

Services centres receiving faulty goods will test items thoroughly. If items are found to not be faulty or have suffered intentional or unintentional physical damage. A service fee of Minimum $50 + shipping cost will be charged and items will be shipped back at your own expense. If expenses are not paid within 30 days, we may sell the goods damaged or undamaged to recover costs. Any freight paid by us to get a non-faulty item back will also be owed.

Steps to return faulty or Dead-On-Arrival (DOA) Products

You must notify EasyPick via email at returns@easypick.com.au within 14 days of receiving your product. Once request received we will notify you with further instructions on how to return the faulty and Dean-on-Arrival (DOA) products.
14 days period commences on the date of proof of delivery of your product. If there is no proof of delivery available, the 14 days period will commence 2 business days from the dispatch date of the product.
After receiving the faulty products, EasyPick will either approve or reject approval for a refund (or store credit) as per the Computer Alliance Return Policy. You will receive a notification via email on the outcome of this process.

Change of mind

We do not accept change of mind returns on any products. Therefore we highly recommend the customers to research the products carefully before placing an order, including the manufacturer’s website.

Refunds

Please research the products carefully before placing an order, including the manufacturer’s website. If you notice and contradictions In the product description, please contact us before ordering and we can confirm the exact specifications, colour etc. that you are ordering. I.E. if the picture is black, but the description says white, it is likely the item is white, please contact us to confirm – Or if a specification is listed twice, IE 4GB and 8GB RAM.

We usually do not provide refunds or exchanges for incorrectly ordered goods or for changes of mind. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. There any many manufacturers in our industry and sometimes they may issue working together or may not work with the specific purpose you had in mind, or may not be designed to act in this way. The purchaser is ultimately responsible for researching the product and selecting the appropriate product to meet their requirements. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee may apply and other non-refundable costs that we have incurred (i.e. Credit Card Handling Fee and Freight Costs) will be passed on to you.

EasyPick reserves the right to make changes to this Policy without notice.