Warranty, Return and Refund Policy
Thanks for shopping with EasyPick. If the item you purchased is faulty or doesn’t fit the description/model specify on the website, we're always here to help you.
When you take delivery of our product, you must inspect it immediately. You must report to us in writing any damage, suspected defects or incorrect supply which must be received by us within 7 days of delivery otherwise we may refuse any claim you make. If our product is damaged when we deliver it to you we may accept its return and replace it with an equivalent product or credit you with the price paid, at our option. You must comply with any reporting requirements imposed by either us or a Third-Party Supplier. To return any product to us, you must obtain a Return Material Authorisation Number (RMA#) from us by contacting returns@easypick.com.au.
We will accept the return of our product if our product is not in accordance with your order, your proof of purchase is returned, and it is returned to us in its original condition within 14 days of the RMA# being issued by us. You are responsible for the cost of returning the product to us.
If you wish to return to us our product which we have correctly supplied to order you must let us know within 7 days of the date of delivery. If we agree to the return of such product we may charge you a handling or re-stocking fee of between $50.00 per product or 10% of the price of product returned plus any delivery costs. If we accept the return of a product which was specifically produced to your specifications or has been damaged or altered by you, we will not credit you with the price paid for it.
Statutory Rights
The products come with guarantees that cannot be excluded under the Commonwealth Competition and Consumer Act 2010 (Cth) ("ACL"). Nothing in these terms and conditions excludes, restricts or modifies any condition, warranty, right or remedy conferred on you by the ACL or any other applicable Law that cannot be excluded, restricted or modified by agreement. Subject to those rights that cannot be excluded under the ACL, our liability (and any Third-Party Supplier's liability) for a breach of a non-excludable condition or warranty is limited, at our option, to:
(a) in the case of goods, any one or more of the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or of acquiring equivalent goods; or the payment of the cost of having the goods repaired; or (b) in the case of services, any one of the supplying of the services again; or the payment of the cost of having the services supplied again.
Subject to the foregoing, to the full extent of the law all other express or implied warranties or guarantees are excluded. Warranties do not apply if the product has received maltreatment, inattention or interference or the product has not been used in accordance with any performance ratings or care instructions. In no circumstances are we liable for loss of profit, loss of data, loss of business or contract or any special, indirect or consequential loss, even if you advise us of any special circumstances or such loss was reasonably foreseeable.
Warranty
All of our products come Australian manufacture warranty as mentioned in the product description. If in case warranty information is not mentioned in the product description, feel free to contact our support.
Please contact the product manufacturer for Extended Manufacturer Warranty details. As provided by the ACL it is up to you as the consumer to decide whether to deal with us or directly with the manufacturer with respect to your warranty claim under Statutory Warranty. However, where the manufacturer has a service centre network in Australia you may find it more efficient to handle the warranty claim directly with the manufacturer as we may not have the facilities or the expertise to test the product for the specified fault and would ultimately have to return the product to our supplier who may, in turn, need to return it to the manufacturer for testing and dealing directly with the manufacturer will avoid the delay of the product being handled through the entire supply chain. This process may add up to 4 weeks of extra handling time.
Unfortunately, items that are physically damaged will need to undergo further external assessment and may not be covered under warranty.
Return of Faulty Products (Under Warranty)
BEFORE returning any faulty goods to us you must email us our sales team as much information as possible about the fault/problem. Before contacting us we suggest troubleshooting with the manufacturer, as many faults are user error and can be solved with a quick phone call. Once contacted, we may require you to contact the manufacturer and obtain a case number to verify the fault before we proceed with accepting your return and providing you with the appropriate address and Return Authorisation Number to use to return the goods. Please note if you send the goods to the wrong location before we have provided such information, you will be liable for delivery costs and any loss or damage arising from this action.
All returns require a “Return Authorisation Number” The RA Number is valid for 14 days from the date of issue, in which time the faulty goods must be received by our Service Centre. The RA Number MUST be clearly displayed on the return package. Any goods returned without an RA Number will be not accepted and shipped back to you at your expense. Depending on the item we may require that it is returned with all original accessories. Our Service Centre reserves the right to reject incomplete or not properly packaged items. Please do not deface product boxes with any text, writing, heavy sticky tape or other such measures, please write RA numbers on the outside packaging, packing paper, address labels, etc. Please do not write on the product box.
A refund for the amount paid for the item or a replacement item will be provided at our discretion for any goods returned under store warranty. A refund or replacement item will only be issued once the faulty item has been received and tested for the specific fault/problem specified in the Return / Warranty Claim and found to be faulty. If the item is not faulty as described we may pass on any such shipping and non-fault found charges that are applied to us, beginning with a minimum of $50.
Dead-On-Arrival (DOA) Products
Items that are dead on arrival should be attended to immediately to ensure a speedy and successful resolution for everyone, please contact the manufacturer to confirm the fault where possible, then contact our sales team to help you resolve the problem.
Return of Non-Faulty Goods
Services centres receiving faulty goods will test items thoroughly. If items are found to not be faulty or have suffered intentional or unintentional physical damage. A service fee of Minimum $50 + shipping cost will be charged and items will be shipped back at your own expense. If expenses are not paid within 30 days, we may sell the goods damaged or undamaged to recover costs. Any freight paid by us to get a non-faulty item back will also be owed.
Steps to return faulty or Dead-On-Arrival (DOA) Products
- You must notify EasyPick via email at returns@easypick.com.au within 14 days of receiving your product. Once request received we will notify you with further instructions on how to return the faulty and Dean-on-Arrival (DOA) products.
- 14 days period commences on the date of proof of delivery of your product. If there is no proof of delivery available, the 14 days period will commence 2 business days from the dispatch date of the product.
- After receiving the faulty products, EasyPick will either approve or reject approval for a refund (or store credit) as per the Computer Alliance Return Policy. You will receive a notification via email on the outcome of this process.
Change of mind
We do not accept change of mind returns on any products. Therefore we highly recommend the customers to research the products carefully before placing an order, including the manufacturer’s website.
Refunds
Please research the products carefully before placing an order, including the manufacturer’s website. If you notice and contradictions In the product description, please contact us before ordering and we can confirm the exact specifications, colour etc. that you are ordering. I.E. if the picture is black, but the description says white, it is likely the item is white, please contact us to confirm – Or if a specification is listed twice, IE 4GB and 8GB RAM.
We usually do not provide refunds or exchanges for incorrectly ordered goods or for changes of mind. We take no responsibility for incorrect choice of product or for any hardware/software compatibility issues. There any many manufacturers in our industry and sometimes they may issue working together or may not work with the specific purpose you had in mind, or may not be designed to act in this way. The purchaser is ultimately responsible for researching the product and selecting the appropriate product to meet their requirements. If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee may apply and other non-refundable costs that we have incurred (i.e. Credit Card Handling Fee and Freight Costs) will be passed on to you.
EasyPick reserves the right to make changes to this Policy without notice.